Refund Policy
Refund Policy
At Umisum Atelier, customer satisfaction is important to us. Please review our refund policy carefully before making a purchase:
No Monetary Refunds
We do not offer cash refunds on any products purchased through our Site.
Exchanges Only (For Local Orders Only)
If you receive a defective or damaged product, you may request an exchange. All exchange requests must be made within [4] days of receiving your order.
Eligibility for Exchange
To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase (order confirmation) is required.
Defective or Damaged Items
Return Shipping
Customers are responsible for the return shipping costs unless the exchange is due to an error on our part (e.g., wrong or defective item).
Processing Time
Exchanges will be processed once the returned item is received and inspected. We aim to complete the process within 10 business days.
Order Cancellation
If you wish to cancel your order before it has been processed or shipped, please contact us immediately. Once shipped, cancellations are not possible.
Please contact us at contact@umisum.shop if you have any questions about our refund or exchange policies.
