Shipping policy
Shipping Policy
At Umisum Atelier, we strive to ensure every order reaches you promptly and reliably. Please review our complete shipping, handling, and customer guidance policy below.
1. Order Verification & Tracking
- After placing your order, you will receive a verification link on your registered mobile number. Orders are only processed once verified by the customer.
- Tracking details will be emailed to your registered email address upon shipment.
- For Cash on Delivery (COD) orders, kindly pay the rider before opening the package.
2. Local Orders — Within Pakistan
Delivery Timelines
- Karachi: 2–3 working days
- Rest of Pakistan: 3–5 working days
Returns & Exchanges (Local Orders Only)
- Returns or exchanges are accepted within 7 days of delivery, provided items are unused, unwashed, and in original packaging.
- We do not offer courier service compensation if the customer returns an item unless specifically requested by our representative.
3. International Orders (Including GCC Countries)
Delivery Timelines
- Standard: 5–12 business days
- Sale periods: 8–16 business days
Shipping Charges & Policies
- All GCC countries follow international tariff rates, based on shipping rates in effect at the time of dispatch.
- All shipping charges listed are only indicative. Final charges depend on prevailing rates at dispatch.
- We do not offer any return, refund, or exchange for international orders once they are shipped.
Free Shipping Offers:
- Free shipping on international orders above $350 (excluding duties/taxes)
- Free shipping on all orders within the GCC region
4. Custom Duties & Taxes
- International orders may incur customs duties, import taxes, and local handling charges, which are not included at checkout. Customers must pay these fees upon delivery.
- Customs policies vary by country, and Umisum does not control or bear responsibility for any such charges or delays.
- In case your parcel is held by customs, customers are required to provide all necessary documentation.
- Umisum is not liable for refunds if a parcel is not cleared by customs.
- For Saudi Arabia, a valid Commercial Registration with Saudi Customs is required. Without it, the parcel may be returned without prior notice.
- Important: For shipments weighing over 30kg, additional custom duties and taxes may apply depending on the destination country's regulations. Customers will be contacted for any revised customs estimate before dispatch.
5. Product Care & Measurement Guidelines
- We strongly request all customers to follow washing instructions carefully.
- For unstitched articles, we recommend soaking and drying the fabric before tailoring to pre-shrink the material.
- Customers are advised to read the size charts carefully, and compare them with an existing outfit to ensure the right fit.
- If you are unsure about the colour, size, or material, please reach out via instagram (@umisumofficial) to confirm product details before placing your order.
For any queries or concerns regarding our Shipping Policy, feel free to Contact Us.
